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Data Privacy
Last updated: [20-10-2025]
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At My Milk, your privacy and trust are at the heart of everything we do. When you choose our products and services, you share personal information that helps us provide a safe, reliable, and personalised experience. This page explains how we handle your data with the utmost care, transparency, and responsibility — in full compliance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Our Commitment to Your Privacy
Your privacy is not just a legal requirement — it’s part of our promise to treat every customer with honesty and respect. From the moment you visit our website or place an order, we ensure your personal information is collected, stored, and used responsibly. Our goal is to make your experience as seamless and secure as possible, while giving you full control over your data.
2. Information We Collect
When you interact with our website or purchase our testing kits, we collect information that helps us fulfil your order and provide accurate results. This may include details such as your name, contact information, shipping address, and baby’s date of birth. These details allow us to send your kit, process your sample, and deliver your results efficiently.
We also collect information automatically through your browser or device, such as your IP address, session duration, and browsing activity on our site. This data helps us understand how visitors use our website, improve its design, and ensure that every user enjoys a smooth, safe experience. Cookies and similar technologies allow us to remember your preferences and provide a more personalised visit. You can choose to disable cookies at any time, but some features may not work as intended.
3. How We Use Your Information
Every piece of data you share serves a clear purpose — to provide you with a better, more reliable service. We use your information to process orders, manage payments, deliver products, and communicate updates related to your purchases. It also allows us to offer relevant support, respond to your inquiries, and ensure that you receive timely notifications about your results or account activity.
Beyond order fulfilment, we analyse anonymised website data to improve performance, develop new features, and create a more intuitive user experience. If you have given your consent, we may send you occasional newsletters or offers designed to help you make the most of our services. You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us directly.
4. Data Security and Retention
We understand the sensitivity of personal and health-related data, which is why we use advanced security measures to protect it. All stored information is kept on secure servers with limited access, encryption protocols, and regular monitoring to prevent unauthorised access, loss, or misuse.
Your personal data is retained only for as long as necessary to provide our services or as required by law. When the data is no longer needed, we ensure it is safely deleted or anonymised, so it cannot be traced back to you.
5. Sharing and Disclosure
We never sell or rent your personal data to third parties. However, to deliver our services efficiently, we may share limited information with trusted partners — for example, courier services for shipping, laboratories for analysis, or payment processors for secure transactions. Each partner is carefully selected and bound by strict confidentiality and data-protection agreements to ensure your information is handled with the same level of care that we apply internally.
In rare cases, we may be required to share information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users and the public.
6. International Data Transfers
As we collaborate with partners and service providers across different countries, some data may be processed outside your home country. When this happens, we ensure that appropriate safeguards — such as data protection agreements — are in place, guaranteeing that your privacy remains fully protected under the same high standards no matter where your data is processed.
7. Your Rights and Control
We believe you should always stay in control of your personal information. Depending on your location and local regulations, you have the right to request access to your data, ask for corrections, request deletion, or limit certain types of processing.
If you ever wish to review or remove your information, simply contact us at info@my-milk.ch. We respond to all requests promptly and transparently. You may also withdraw your consent for marketing communications at any time — your experience with our products will remain unaffected.
8. Children’s Privacy
Our website and services are intended for adults, particularly mothers and caregivers. We do not knowingly collect personal data from children under the age of 16. If you believe a child has submitted information to us without parental consent, please contact us immediately and we will take appropriate action to remove it.
9. Updates to This Policy
Technology and privacy laws continue to evolve, and so will this policy. Whenever we make significant updates, we will post the new version on our website with a revised “Last Updated” date. We encourage you to review it regularly to stay informed about how we protect your data.
10. Contact Us
We’re always here to answer questions about your privacy. If you have any concerns, comments, or requests related to this policy, you can reach our data protection team at:
Email: info@my-milk.ch
Website: https://www.my-milk.ch/
Address: [Bahnhofstrasse 42, 8154 Oberglatt Schweiz]