The following Terms & Conditions (“Terms”) govern all interactions between you (“the user”, “you”, or “customer”) and My Milk (“we”, “us”, “our”). When you access our website, browse our content, or purchase one of our testing kits, you acknowledge that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you should refrain from using our website or purchasing our products.

2. About Us

My Milk provides scientifically backed solutions designed to help mothers better understand their breast milk composition and nutrition. Our services include the sale of testing kits, analysis of samples, and communication of results through secure digital channels.

3. Eligibility to Use Our Services

By using our website or purchasing a kit, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. Our products and services are intended for personal use and are not to be resold or used for any unauthorised commercial or diagnostic purpose.

4. Ordering and Payment

All orders placed through our website are subject to acceptance and availability. Once your order is placed, you will receive an email confirmation summarising your purchase. We reserve the right to refuse or cancel orders at our discretion, for example, if payment cannot be processed or if a product is unavailable.

Payments must be made in full at the time of purchase. All prices listed on our website are in Swiss Francs (CHF) and include applicable taxes unless otherwise stated. Depending on your location, additional delivery charges may apply and will be clearly displayed before you complete your order.

5. Shipping and Delivery

We aim to process and ship your order as quickly as possible. Delivery times may vary based on your location and chosen shipping method. Once your kit is dispatched, you will receive tracking information via email.

We are not responsible for delays caused by external factors such as customs, postal services, or courier disruptions. However, our support team is always available to assist in case of any shipping issues.

6. Returns, Refunds, and Exchanges

Because our kits involve hygiene and biological testing, returned or used kits cannot be accepted once opened. If you wish to cancel an order before shipment, please contact us immediately. We will issue a refund if the product has not yet been dispatched.

In the rare event of a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo and order details. We will review your case and offer a replacement or refund as appropriate.